We are looking for a Senior CRM Consultant who wants to create measurable business impact for our clients. You'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty.

Who we are

Columbia Road is the go-to consulting partner for businesses that want to sell better. Excelling in both commercial operations and scalable technology, we build seamless and effective customer journeys for measurable impact. In each of our projects, we focus on generating more revenue and more customers for our clients, working in cross-competence teams made up of the brightest minds in digital commerce.

As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools, resources and mentorship to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and your fellow Roadies will ensure that you’ll feel comfortable from day one.

The job & what you’d be working on

We are looking for a Senior CRM consultant with a strong hands-on experience and proven ability to turn CRM and customer data into measurable  growth. You will be in a key role in advising our clients and delivering CRM solutions that directly support their commercial and customer experience goals.

We can see a clear rise in the demand of CRM specific expertise with our clients which translates into exciting growth opportunities for you. Columbia Road is a great place to acquire a broad expertise of various business areas. As a more senior expert, you are expected to also be able to mentor colleagues that are in the early stages of their career.

As a Senior CRM consultant, you'll take ownership of defining, building and optimising CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty. In this role, you will help bring marketing, sales, and service closer together by designing and implementing automated, intelligent, data-driven practices, customer lifecycle solutions, and digital services for customers and partners. You are comfortable challenging existing ways of working and proposing improvements based on data and experience. You have deep experience working with  customer data and enabling data-driven marketing, sales, and service processes. You are endlessly driving to improve the customer experience at all stages of the customer journey and understand how CRM design choices impact business outcomes.

We expect you to have extensive hands-on experience from implementing, operating, and improving one or more CRM tools, along with a deep  understanding of customer journeys, business processes and system integrations that drive those great customer experiences.

By nature, you are analytical and enjoy solving complex problems. You are able to bring clarity and structure to uncertain and hectic situations. You are ambitious and results-oriented in everything you do, but you like to have fun as well.

At Columbia Road, we believe that marketing and sales should be a joint effort. Marketing is not an add-on, it’s at the core of digital sales. Digital marketers and CRM experts should be working together developing digital sales. We’re committed to making a change in our field.

Skills and experience we expect you to have:

• Extensive hands-on expertise in implementing, configuring, and operating CRM platforms, such as Salesforce, HubSpot, or Microsoft Dynamics

• Analytical and curious mindset, ability to see outside the box

• Ability to quickly identify business challenges and opportunities, and create an actionable plan to address them

• Ability to communicate clearly about complex issues to both C Suite level audiences and to technical teams

• Experience in using AI as a part of impactful use of CRM and digital sales solutions

• Fundamental understanding of data models and integrations

• Interest in digital sales technologies and proficiency in understanding the technical aspects of tools

• Language: professional proficiency in English
  

Additionally, we highly value any relevant additional skills, such as:

• Marketing Automation platforms, for example, Salesforce Marketing Cloud, Hubspot, Pardot, Marketo, Eloqua, Exponea/Bloomreach, Customer.io, Braze etc

• Front-end development, e.g. HTML, CSS, and/or JavaScript

• Service-, UX-, and/or graphic design

• Sales development

• Analytics and business intelligence

Make sure you showcase your experience and knowledge as clearly as possible in your application, resume, and possible other attachments. We value examples and results from previous projects, and we'd love to know what concrete tools you used to get those results.

Recruitment process

Our recruitment process typically involves 2-3 interviews where we learn about your skills and what motivates you. You'll discover more about Columbia Road and meet various Roadies along the way. After our discussions, we'll reach out to your chosen references. We look forward to hearing from you soon!

Interested in joining CR in Jyväskylä? Great! You'll get to be part of establishing our presence there from the very beginning. This is an exciting phase, as you'll get to influence many things with the support of brilliant colleagues from Helsinki and Tampere. We are currently hiring our first Jyväskylä Roadies and the practicalities are still very much a work in progress, so we hope you have a sense of adventure as we get things rolling. We're happy to chat more about this during the recruitment process!

Benefits

• A community-led organisation with a high level of autonomy

• A diverse, equitable, and inclusive workplace

• Option to buy stocks of the company through the common employee share program

• Recurring training and learning sessions to support your professional growth

• Offices in downtown Helsinki (with gym and pool), Tampere and soon Jyväskylä!

• A wide selection of quality tools to use for your work (laptop, phone etc.)

• Extensive health care services, including dental and mental health

• Insurance for travel and free-time

• Lunch benefit

• Phone subscription benefit

• Weekly breakfasts and healthy daily refreshments

• Flexible sports, culture, commuting and massage benefit

• Option to have a bicycle salary alternative as a part of total compensation

• Recurring Roadie-ideated events and activities

• Childcare services when your child falls ill

• A possibility to book the office for private events during the weekends with cleaning service included

• Compensation for working on open source or social programs in your free time