We are looking for a CRM consultant who wants to create measurable business impact for our clients. You'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty.

Who we are

Columbia Road is the go-to consulting partner for businesses that want to sell better. Excelling in both commercial operations and scalable technology, we build seamless and effective customer journeys for measurable impact. In each of our projects, we focus on generating more revenue and more customers for our clients, working in cross-competence teams made up of the brightest minds in digital commerce.

As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools, resources and mentorship to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and your fellow Roadies will ensure that you’ll feel comfortable from day one.

The job & what you’d be working on

We are looking for a CRM consultant who has an innovative mindset towards generating growth. You will play an important role in supporting our clients’ CRM development initiatives and in delivering practical solutions that enable growth. We can see a clear rise in the demand of CRM specific expertise with our clients which translates into exciting growth opportunities for you. Columbia Road is a great place to accelerate your professional growth, and build broad experience across various business areas. 

As a CRM consultant, you'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty. For example, you can bring marketing and sales closer together by creating automated, data-driven sales practices and solutions, or digital services for customers and partners.

You are comfortable working with  customer data and enabling data-driven marketing, sales, and service processes. You have an interest in improving the customer experience across different stages of the customer journey and are eager to develop your expertise further.

We expect you to have solid hands-on experience from implementing and operating one or more CRM tools, and to have a practical understanding of customer journeys and business processes that drive those great customer experiences.

By nature, you are analytical and like to solve problems. You are ambitious and results-oriented in everything you do, but you like to have fun as well.

At Columbia Road, we believe that marketing and sales should be a joint effort. Marketing is not an add-on, it’s at the core of digital sales. Digital marketers and CRM experts should be working together developing digital sales. We’re committed to making a change in our field.

We put a strong focus on learning and professional growth. You’re encouraged to explore your interests, and we’ll actively support your development.

Skills and experience we expect you to have:

• Hands-on expertise in implementing, configuring, and operating CRM platforms, such as Salesforce, HubSpot, or Microsoft Dynamics

• Analytical and curious mindset, ability to see outside the box

• Ability to identify business challenges and opportunities, and create an actionable plan to address them

• Ability to translate business requirements into technical configurations and explain them clearly to stakeholders.

• Hands-on experience working with CRM data models and supporting integrations with related systems (e.g. marketing automation or customer support) 

• Understanding of the possibilities of using AI as a part of impactful CRM and digital sales solutions

• Interest in digital sales technologies and proficiency in understanding the technical aspects of tools

• Language: professional proficiency in English

Additionally, we highly value any relevant additional skills, such as:

• Marketing Automation platforms, for example, Salesforce Marketing Cloud, Hubspot, Pardot, Marketo, Eloqua, Exponea/Bloomreach, Customer.io, Braze

• Front-end development, e.g. HTML, CSS, and/or JavaScript

• Service-, UX-, and/or graphic design

• Sales development

• Analytics and business intelligence

Make sure you showcase your experience and knowledge as clearly as possible in your application, resume, and possible other attachments. We value examples and results from previous projects, and we'd love to know what concrete tools you used to get those results.

Recruitment process

The recruitment process usually has 1-3 steps during which we get to know who you are and what motivates you. You will learn more about Columbia Road and get to meet different people from our company. You'll have the opportunity to present highlights from your career and tell us about your skills, roles, and learnings.

We’re committed to creating a good match between you and our organisation, and want to spend time to get it right. Sometimes, an assignment might be given to you to complete between interviews. When we’re done with the face-to-face discussions, we’ll contact the people you have chosen as references.

We hope to hear from you soon!

PLEASE NOTE: We are currently not able to offer this position to anyone who does not have a valid working visa in Finland or an EU citizenship that allows you to work in EU countries.

Interested in joining CR in Jyväskylä? Great! You'll get to be part of establishing our presence there from the very beginning. This is an exciting phase, as you'll get to influence many things with the support of brilliant colleagues from Helsinki and Tampere. We are currently hiring our first Jyväskylä Roadies and the practicalities are still very much a work in progress, so we hope you have a sense of adventure as we get things rolling. We're happy to chat more about this during the recruitment process!

Benefits

• A community-led organisation with a high level of autonomy

• A diverse, equitable, and inclusive workplace

• Option to buy stocks of the company through the common employee share program

• Recurring training and learning sessions to support your professional growth

• Offices in downtown Helsinki (with gym and pool), Tampere and soon Jyväskylä!

• A wide selection of quality tools to use for your work (laptop, phone etc.)

• Extensive health care services, including dental and mental health

• Insurance for travel and free-time

• Lunch benefit

• Phone subscription benefit

• Weekly breakfasts and healthy daily refreshments

• Flexible sports, culture, commuting and massage benefit

• Option to have a bicycle salary alternative as a part of total compensation

• Recurring Roadie-ideated events and activities

• Childcare services when your child falls ill

• A possibility to book the office for private events during the weekends with cleaning service included

• Compensation for working on open source or social programs in your free time